Imprint, Terms and Conditions, Right of Withdrawal & Privacy Policy
imprint
Valid for the online shop www.lunana.shop
Grettel Fernandez Naval Fashion Design (Sole proprietorship, registered in the commercial register of the Canton of Lucerne)
Owner: Grettel Fernández Naval
Libellenstrasse 19
6004 Lucerne
Switzerland
Email: contact@lunana.shop
Company identification number (UID): CHE-497.428.645
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General Terms and Conditions (GTC)
1. Scope
These General Terms and Conditions (GTC) apply to all orders placed by customers via the online shop at www.lunana.shop. By ordering goods, you agree to these GTC.
2. Contracting party
The purchase contract is concluded with:
Grettel Fernandez Naval Fashion Design
Owner: Grettel Fernández Naval
Libellenstrasse 19
6004 Lucerne
Switzerland
Email: contact@lunana.shop
3. Offer and conclusion of contract
The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to order. By clicking the "Order" button, you place a binding order for the goods contained in your shopping cart. The purchase contract is concluded when we accept your order by sending you an order confirmation via email.
4. Prices and shipping costs
All prices in the online shop are quoted in Swiss francs (CHF) and include VAT. In addition to the stated prices, we charge shipping costs, which are clearly displayed during the ordering process.
5. Payment
Payment is made using the payment methods specified during the ordering process. Your payment method will be charged immediately after the order is completed.
6. Delivery
Delivery will be made to the address you specify in Switzerland. The standard delivery time is usually 3–5 business days, but may vary depending on availability and destination.
For products marked as pre-order , the delivery information provided in the product description applies.
Shipping begins on the day we receive the goods . From this point on , delivery time is generally 2–4 business days within Switzerland.
If individual items are not available or delivery delays occur, you will be informed immediately by email.
7. Retention of title
The goods remain our property until full payment has been made.
8. Right of withdrawal, exchange and return
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9. Guarantee
We do not offer a warranty on the clothing we offer. This excludes claims for defects resulting from normal wear and tear, improper use, or failure to follow care instructions.
10. Liability
Our liability for damages caused by simple negligence is excluded to the extent permitted by law. This does not apply to damages resulting from injury to life, body, or health, or from the breach of essential contractual obligations.
11. Data protection
We process your personal data to process your order and maintain our customer relationship. Further information can be found in our privacy policy [link to privacy policy].
12. Applicable law and place of jurisdiction
Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is Lucerne, Switzerland.
13. Changes to the Terms and Conditions
We reserve the right to change these Terms and Conditions at any time. The Terms and Conditions in effect at the time of your order apply.
14. Contact
If you have any questions about your order or any other concerns, please contact us at:
Grettel Fernandez Naval Fashion Design
Libellenstrasse 19
6004 Lucerne
Switzerland
Email: contact@lunana.shop
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Revocation
Customers have the right to cancel their order within 14 days without giving any reason. This period begins upon receipt of the goods.
The exact return procedure and further information on the cancellation process are currently being revised and will be available shortly.
In the meantime, if you wish to cancel your order, please contact us directly by email at contact@lunana.shop.
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Privacy Policy
Valid for the webshop www.lunana.shop
As of July 2025
1. Responsible body
LUNANA
Owner: Grettel Fernández Naval
Libellenstrasse 19
6004 Lucerne
Switzerland
Email: contact@lunana.shop
2. General information on data processing
The protection of your personal data is important to us. We collect and process your data exclusively for the purpose of processing your order, improving our services, and for customer communication , in accordance with the Swiss Data Protection Act (revDSG).
3. What data we collect
When you shop with us or contact us, we collect the following data:
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Name first Name
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Postal address
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E-mail address
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Telephone number (if provided)
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Order data (products, prices, shipping method)
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Payment details (only via our payment provider)
4. Purpose of data processing
We process your data for the following purposes:
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Processing orders and shipping
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Communication in case of questions or returns
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Accounting and legal obligations
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Improvement of our webshop (anonymized statistics)
5. Disclosure to third parties
We only share your data when necessary , e.g.:
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to payment providers (e.g. Stripe or TWINT)
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to shipping service providers (e.g. Post CH AG)
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to our web hosting service providers (e.g. Shopify)
These service providers are located in Switzerland or in countries with adequate data protection.
6. Cookies and tracking
Our website only uses technically necessary cookies to ensure the functionality of the web shop (e.g. for the shopping cart).
We do not use tracking (e.g. Google Analytics or Meta Pixel) .
If this changes in the future, we will inform you here and obtain your consent.
7. Storage period
We only store your data for as long as necessary to fulfill the purpose or as required by law (e.g. 10 years for accounting data).
8. Your rights
You have the right:
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to request information about your stored data
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To have your data corrected or deleted
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to object to processing
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to revoke your consent at any time
Please write to us at: contact@lunana.shop
9. Security
We protect your data against loss, access, or manipulation through technical and organizational measures. Your payment data is not stored by us but processed directly by secure payment providers.
10. Changes
We reserve the right to amend this privacy policy. The most current version is always available on our website.